DISCLAIMER
PRIVACY POLICY
Personal Information Handling
- Your personal information is treated as confidential and will only be disclosed in accordance with UAE privacy laws or legal requirements.
- We do not collect personal data unless you voluntarily register on our website. If you do, your information may be used for:
- Processing orders
- Administering the website
- Improving services through statistical analysis
- Notifying you about products, special offers, or competitions
Marketing Communications & Opt-Out Policy
- As per the TRA’s Unsolicited Electronic Communications Regulatory Policy, you may choose to receive email updates on offers and promotions. Requests to opt in will be processed within 14 days.
- If you wish to unsubscribe from promotional messages, you can opt out by emailing support@homewifi.shop. Your request will be processed within 14 days, after which no further promotional SMS or calls will be sent.
- Customers who opt out of marketing communications will still receive essential account-related notifications such as bill payment reminders.
Data Collection & Third-Party Sharing
- We automatically collect your IP address, access date and time, and visited web pages.
- This information may be shared with third parties to improve website performance, resolve technical issues, and enhance services.
OBD Promotional Calls Opt-Out
- To stop receiving promotional calls, send an email to support@homewifi.shop. Your request will be processed within 14 days.
- Opting out of marketing communications is free, and you will continue to receive important account-related notifications.
- We do not refund roaming charges for marketing calls received while roaming, as customers are responsible for managing their incoming calls.
Communications Disclaimer
- Emails and attachments contain confidential information and should not be read, copied, or stored unless you are the intended recipient.
- If you receive an email in error, please delete it and inform us immediately.
- No agreements are formed through email communication, and no email shall be considered legally binding.
- Please ensure attachments are virus-free before opening, and note that email communications may be monitored in compliance with UAE laws.
TERMS & CONDITIONS
Introduction
– HomeWiFi is an official channel partner of Etisalat, offering customers seamless access to Etisalat’s home internet services. By accessing our website or engaging with our services, you acknowledge and agree to the following terms and conditions. If you do not agree, please discontinue use.
Our Role as an Authorized Channel Partner
As an authorized Etisalat channel partner, our role is to assist customers in selecting and applying for Etisalat’s home internet services.
- We offer information on various Etisalat internet plans, guide customers through the sign-up process, and coordinate with Etisalat to facilitate service activation.
- Our role is strictly intermediary—we do not provide internet services, handle connectivity-related customer support, or manage billing. These services are exclusively handled by Etisalat.
Services We Provide
- Consultation: We provide free expert consultation to help you choose the ideal home internet plan based on your speed, data needs, and budget.
- Plan Selection: Explore a range of Etisalat home internet plans on our website or consult with our agents for personalized recommendations.
- Application Facilitation: We assist in submitting your application to Etisalat and follow up on the activation process to ensure a smooth experience.
- Sales Support: Our team is available to answer queries related to plan selection and application status, but all service-related support is handled by Etisalat.
Billing and Payment Terms
– Etisalat manages all payments for its services, including home internet subscriptions and other offerings.
– As an authorized channel partner of Etisalat, we do not process, collect, or manage customer payments. After your Etisalat service is activated, billing will be handled directly by Etisalat according to the billing cycle of your chosen plan.
– Customers are not obligated to make any deposits or advance payments to Etisalat Channel Partners at any stage. All payments are handled directly by Etisalat following their billing procedures.
-Any payment-related issues, including late payments, disputes, or billing errors, must be addressed directly with Etisalat. We do not handle or resolve payment concerns. Service Activation Process – Once you choose a home internet plan and submit your application through us, Etisalat will begin the activation process. The activation timeline is set by Etisalat, and we cannot guarantee specific timeframes.
– For any delays or issues with service activation, including technical difficulties, installation problems, or connectivity issues, please contact Etisalat’s customer service directly.
– We are not responsible for any delays in service activation or disruptions in Etisalat’s services.
Customer Responsibilities. Accurate Information: You must provide correct and up-to-date details when applying for Etisalat services. We are not responsible for any delays or issues caused by inaccurate information.
-Compliance with Etisalat Terms: Once your service is activated, you must adhere to Etisalat’s terms and conditions, including payment deadlines, proper usage, and compliance with UAE telecommunications regulations. Cancellation or Modification of Services
-Cancellations: To cancel your Etisalat home internet service, you must submit your request directly to Etisalat. As a channel partner, we do not process cancellations or refunds.
Modifications: For upgrades, downgrades, or changes to your Etisalat plan, you must coordinate directly with Etisalat. While we can offer guidance on suitable plans, all modifications will be managed by Etisalat.
-We respect your privacy and are committed to protecting any personal information collected during the application process. For more details on how we handle your data, please visit our Privacy Policy page. Any personal information collected is shared with Etisalat solely for processing your application and activating your service. We do not sell or share your data with third parties without your explicit consent. We are not responsible for any direct or indirect damages, losses, or inconveniences resulting from service disruptions, delays, or issues related to Etisalat’s services.
– Etisalat Channel Partners are not responsible for any issues related to the quality, availability, or performance of Etisalat’s home internet services. Any service disruptions, technical problems, or connectivity issues should be resolved directly with Etisalat.
-We are not responsible for any losses, damages, or inconveniences resulting from delays in service activation, installation errors, or billing disputes, as these matters fall under Etisalat’s responsibility.
We reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any updates will be posted on this page, and continued use of our website or services will constitute acceptance of the revised terms.
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes related to these terms will fall under the exclusive jurisdiction of UAE laws.